https://risti.io/en/blog/ Notes from the people who build Risti: shared inboxes, WhatsApp, Telegram and Instagram in one place, and an AI that says it is one. en Wed, 14 Oct 2026 00:00:00 GMT https://risti.io/en/blog/what-is-a-shared-inbox/ risti-blog-en-what-is-a-shared-inbox Wed, 14 Oct 2026 00:00:00 GMT A shared inbox puts customer conversations from every channel in one place your whole team can see, with one person clearly responsible for each. It fixes lost messages, double replies and history locked in personal phones. It doesn’t fix slow answers, missing know-how or unclear rules about who does what; those still need your decisions. https://risti.io/en/blog/whatsapp-telegram-instagram-one-inbox/ risti-blog-en-whatsapp-telegram-instagram-one-inbox Wed, 14 Oct 2026 00:00:00 GMT Putting WhatsApp, Telegram and Instagram in one inbox changes who sees what, not the rules of each app. Your team shares one list, one owner per conversation and private notes. Each channel keeps its own limits: WhatsApp and Instagram have 24-hour reply windows, Telegram bots can’t write first, and Instagram needs a professional account. https://risti.io/en/blog/an-ai-that-says-it-is-one/ risti-blog-en-an-ai-that-says-it-is-one Wed, 14 Oct 2026 00:00:00 GMT MaryAI, Risti’s AI agent, answers calls and customer chats, and always says she is an AI. She answers only from your Library and says so when something is not in your sources. When a customer asks for a person, seems upset, or she isn’t sure, she hands over with a summary. Start with the Library, then test.