Data Deletion
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This page explains, step by step, how to have your data deleted from Risti. We complete every deletion request within 30 days.
1. If you wrote to a business that uses Risti
The business you wrote to decides about your messages, and we delete them on its instruction. To ask for deletion:
- Step 1. Ask the business you wrote to. Or write to info@risti.io.
- Step 2. In your email, give the name of the business and the phone number or username you used to write to it (for example, your WhatsApp number or your Instagram username).
- Step 3. We pass your request to the business and erase the data on its instruction.
- Step 4. The request is completed within 30 days.
2. If you are a team member
- Step 1. Ask an owner or admin of your organization to remove you (Settings → Members in the Risti app).
- Step 2. To have your account and personal details erased as well, write to info@risti.io from the email address of your account.
- Step 3. The request is completed within 30 days.
3. If you own an organization
- Step 1. Open Settings in the Risti app and delete the organization. Or write to info@risti.io.
- Step 2. After the organization is closed, its data is deleted within 30 days.
4. Disconnecting WhatsApp, Instagram or Messenger
When a business disconnects its WhatsApp, Instagram or Messenger account, no new data arrives from it from that moment.
Conversations already stored are kept for the period the business set in its settings, or until someone asks for deletion as described above.
5. What is kept after deletion
- Records the law requires us to keep, such as invoices.
- Audit log entries, without message content.
- Backups are overwritten on their normal rotation.
6. Questions
Write to info@risti.io or call +998 99 815 48 28. More about how we handle data is in the Privacy Policy.