WhatsApp, Telegram, Instagram, email and your website chat arrive in one shared inbox. Your team takes each one, answers together, and nobody waits too long.
Connect a channel and messages start arriving in minutes.
Where your customers already write
Most teams answer customers from personal phones and a dozen app windows. Messages slip between shifts, two people reply to the same question, and the customer who wrote at 23:40 hears nothing.
Risti puts every conversation on one table, with a name next to it.
One list, every message
New messages from WhatsApp, Telegram, Instagram, email and your website land in one list. The channel sits on every avatar, so you always know where to answer.
One click makes a conversation yours. Add a teammate to help, or someone to follow along. Nobody answers twice and nobody is forgotten.
Private notes sit in the same thread, in yellow. Mention a colleague, pin what matters, react to a message.
Turn a request into a ticket with a number, a type and a deadline. Risti counts working hours, pauses while you wait on the customer, and warns you before it's late.
Telegram and WhatsApp calls ring in the browser. The call and its recording land in the customer's conversation, next to their messages.
Everything in this section is in Risti today. What’s still being built is marked as such further down.
Give each request a number, a type and a promise. Risti counts working hours and warns before anything is late.
Lola sofa: cracked oak leg
Answer Telegram and WhatsApp calls without picking up a phone. The recording lands in the conversation.
Responsible, helping, following. Everyone sees who has what.
Every message, note and attachment, in every channel. Press ⌘K from anywhere.
Keys that can only do what you allow. Events sent to your server as they happen.
POST your-server.com/risti
{ "type": "chat.message.created",
"channel": "whatsapp" }DevelopersAgencies open an organization for each client. Switch between client inboxes without signing out, while each client keeps its own channels, people and data.
Risti for agenciesRisti is growing into a place where people and AI agents work the same conversations. These are in the works and not available yet.
Agents that join your team: they answer common questions, fill in tickets and hand over to a person when it matters.
Answers calls after hours, says it's an AI, takes a message and leaves a summary for the morning.
Connect your store, CRM or accounting system, and see orders right next to the conversation.
Your customers trust you with their messages. Risti is built so you can keep that trust.
Read about securityChosen when you create the organization. Messages, backups and search stay there.
Require two-factor for everyone, or sign in through Okta, Entra ID or Google Workspace.
Sign-ins, role changes, invitations and exports, recorded.
Export every conversation at any time, on every plan.
Risti is a shared inbox for customer conversations. WhatsApp, Telegram, Instagram, email and your website chat come into one place, where your team assigns, answers and follows up together.
WhatsApp through Meta's official Cloud API, Telegram bots and Telegram accounts, Instagram, email and a chat widget for your website.
Every conversation has one responsible person. Others can help or follow along, and the list shows who has what. Unassigned conversations wait in their own queue.
Yes. Create an organization for each client and switch between their inboxes from one account. Each client's channels, people and data stay separate.
The whole app is in English, Russian and Uzbek, and your customers can write in any language.
Connect your first channel and invite your team. It takes a few minutes.